All our chocolate products are made to a high standard/quality and are dispatched with utmost care to the product reaching the consumer in excellent condition. We aim to offer a first rate product and service. If you do not feel that we have met your expectations in some/any way please let us know as soon as possible for us to rectify the matter.
All allergens are printed clearly on the packaging and mentioned on the website. It is the responsibility of the customer to contact Amelia Rope Chocolate with any product concerns with ingredients before purchase. The products are not permitted for resale.
Order and Payment
Full payment is required when placing your order with Amelia Rope Chocolate. On receipt of payment an order confirmation will be emailed to the email address supplied at the point of order.
Cancellation of Order
You may cancel your order within 24 hours of placing it subject to it having been despatched. To cancel the order please email firstname.lastname@example.org. A cancellation acknowledgement will be issued by return email. A refund will be issued to the purchaser as soon as possible and at a maximum of 30 days.
Inability to Fill the Order
If we are unable to fill the order due to lack of stock or to inability to deliver to the requested delivery address we will notify you by email and recredit the purchases on your bank card as soon as possible and at a maximum of 30 days. Additional compensation will not be offered.
Return of Goods
A refund will be issued upon proof of purchase for any faulty goods and can only be made to the purchaser of the goods.
Delivery is charged extra to the cost of the product and all charges information is shown on the website under delivery. If we are unable to deliver to a particular location we will let you know immediately.
Products will be delivered to you to the address supplied at the time of placing the order. You are responsible for supplying the correct delivery address at this time as well as any messages. We will not verify the address or messages with yourself.
We will not be responsible for any delivery failing to arrive on time nor any damage/defect to the delivered products caused by circumstances or events beyond our reasonable control.
We will not be responsible for any international orders passing Customs or liable for any duties/taxes incurred.100% Satisfaction Guarantee / Damaged Orders & Refunds
Although we do our best to ensure that this does not happen, on very rare occasions, products arrive at their destination damaged or fail to arrive due to an unforeseen delivery issue. In such cases we shall not necessarily be able to offer a refund. If the recipient receives a damaged order, they should contact us immediately so that we can discuss an appropriate resolution which might be: * a re-send on the next available delivery date; or * a full or partial refund (% refund depends on the specific circumstances of the issue). Typically we will not offer both a refund and a resend. Where orders have been damaged we will normally ask for them to be returned or for photographs clearly showing the problem. We can then use these to prevent further problems arising and to claim compensation if possible from Royal Mail (as appropriate). It is important that we are contacted as soon as possible regarding issues. We need to be informed of any issues within 48 hours of the delivery to give us the best chance of successfully resolving the issue. We will, at our discretion consider issues raised after the 48 hours deadline but reserve the right to refuse the options of refunding or resending the order. Please note that our chocolate is perishable goods and we are therefore not able to accept the return of these goods for reasons of hygiene. If we believe that there has been an abuse of our 100% Satisfaction Guarantee/Damaged chocolates policy or if there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to resend orders and to refuse to take orders from customers. If we make such a decision, we will inform the customer in writing of our decision, via email or over the telephone. It is important to note that this guarantee does not confer the right to an automatic 100% refund, but only to a fair resolution.
Small Errors With Deliveries
From time to time, there are small human errors made (for instance, a message card very occasionally goes astray). In such circumstances, we will do our best to make the situation right for the customer. We may, at our discretion, offer a partial refund or a discount on a future order, but do not guarantee that we will do so. We would not, for instance, give a 100% refund if a message card did not arrive, as the customer has received significant value in terms of the chocolates.
We take great care in packaging our chocolate for delivery to ensure that they do not melt or get damaged during transit. However, since chocolate is a perishable product, we cannot accept responsibility for melted products if they have not melted in transit. Please nonetheless let us know if there has been such a problem.
Our liability for delivered products which are either damaged, defective or insufficient quantity or not what you ordered will be no more than stated below:
- We will replace any defective or damaged goods
- Rectify any order shortage
- Supply the correct product originally ordered
- Refund the amount paid by yourself for the products.
No compensation will be offered.
You are responsible in respect of export or import of purchased goods.
You are entitled to your full consumer statutory rights.